AI teammates for customer operations
Answer, qualify, book and follow up across WhatsApp, web chat and email — 24/7, in the customer's language — with a clean hand-off to your staff when it matters.
- Bookings
- Hand-off rules
AI agents & automation · South Africa · 2026
AI teammates that do the work — with your people.
UbuntAI designs, deploys and runs autonomous AI agents for real business work — on WhatsApp, voice, email and inside the software you already use. Each one owns a workflow end to end, hands over to a person when it should, and leaves a full audit trail.
Umuntu ngumuntu ngabantu.
A person is a person through other people. We build AI the same way.
Themba · booking teammate
run 4,812 · live
- WhatsApp message received+27 82 ··· 1093
- Intent: book a counselling sessionanxiety · this week
- Checked calendar → 2 open slotsThu 10:00 · Fri 17:30
- Visitor chose Fri 17:30
- Booking created · reminder scheduledcalendar · sms
- Medical-aid question → handed to practice team⚑ human
- Reply sent · transcript loggedaudit
Illustrative run, based on a teammate we operate in production.1,284 handled this week · 31 handed to people
Built on the 2026 stack
ClaudeModel Context ProtocolComputer useRealtime voiceWhatsApp Business APIEvals & audit logs
What we deploy
Six kinds of agent, one operating standard.
Agents in 2026 can hold a phone call, operate a screen and run for hours on a task. We put that to work on the processes your team does by hand — starting with a measured pilot on one workflow.
Voice agents
A receptionist that answers every call, takes the booking and escalates emergencies; outbound agents for reminders and follow-ups. Transcripts and summaries on every call.
- Inbound
- Outbound
- Transcripts
- Escalation
Computer-use agents for legacy systems
When there's no API, the agent works the screen: ERPs, supplier portals, government sites and banking back-ends, with every step recorded.
- No-API systems
- Browser
- Desktop
- Recorded runs
Integration layer (MCP)
One connection to your CRM, accounting, ERP, calendar and WhatsApp that every agent can use — built on the Model Context Protocol so you can swap models without rebuilding.
- MCP servers
- CRM
- Accounting
- ERP
Documents & back office
Invoices, contracts, claims and forms read, classified and filed; reconciliations and month-end chased automatically, with a person approving anything unusual.
- Extraction
- Reconciliation
- Approvals
- Searchable archive
Multi-agent operations & reporting
Teams of agents that research, monitor and report on a schedule — Monday's numbers ready before you are — with approval gates before anything is sent or changed.
- Scheduled runs
- Approval gates
- Dashboards
- Alerts
Selected work
Running in production, not in a slide deck.
Two agents we built and still operate for clients in the health sector — where privacy, accuracy and knowing when to escalate aren't optional.
Online counselling practiceLive
WhatsApp booking & support teammate
Clients message the practice on WhatsApp and the assistant answers questions, matches them to a counsellor, books sessions and sends reminders — escalating anything sensitive to the team.
15+ countriesclients served
24/7booking and answers
Human hand-offfor sensitive cases
Healthcare providerLive
Autonomous email-operations agent
An agent that reads incoming operational email, works out what's needed, looks up records and acts through the provider's systems — with every step logged and reviewable.
Multi-stepreasoning with tools
Databaseand API actions
Audit logon every action
How an engagement runs
Pilot first. Then roll out what worked.
You see a measured result on one real workflow before committing to a roll-out.
Step 1
Consultation
Free · up to 2 weeks
We map the process, the data and the risks, and give you a scoped plan with a fixed quote.
Step 2
Pilot
2–4 weeks
One workflow, real traffic, a number we agreed to move — with a human reviewing every action until the evals pass.
Step 3
Roll-out
4–12 weeks
Integrations, more channels, more workflows. Your team is trained to supervise, override and take over.
Step 4
Operate
Monthly
We host, monitor and re-test every agent, and upgrade models as better ones ship — a fixed monthly fee per agent.
Guardrails
Built for businesses that handle sensitive data.
Our first clients were in mental health and healthcare, so safety isn't an add-on. Every agent ships with the same operating standard.
- POPIA-aligned data handlingConsent capture, retention rules and encryption in transit and at rest.
- Human hand-offClear rules for when the agent stops and a person takes over.
- Audit logsEvery message, decision and action is recorded and reviewable.
- Role-based accessStaff only see and control what their role allows.
- Evals before every releaseA scenario suite the agent must pass before any prompt, tool or model change goes live.
- Spend caps & kill-switchHard limits on tokens, messages and calls, and a button that stops an agent instantly.
Industries
Where agents pay off fastest.
Anywhere people spend their day answering the same questions, retyping documents or chasing the next step.
Healthcarerecords, scheduling, patient support
Financedocument processing, fraud checks
Retailcustomer service, inventory
Manufacturingquality control, maintenance
Professional servicesintake, email operations
Questions we get asked
Straight answers before you book a call.
If yours isn't here, ask Themba — the assistant in the corner — or use the form below.
What is an AI teammate?
An autonomous agent that owns one workflow end to end — answering customers on WhatsApp or the phone, processing documents, working inside your existing software — and hands over to a person when it should. Every action is logged and reviewable.
Which AI models do you use?
Frontier models, currently the Claude family from Anthropic, chosen per task and upgraded as better models ship. Agents connect to your systems through MCP so the model can change without rebuilding integrations.
How long does it take?
A free consultation produces a scoped plan and fixed quote within two weeks. A measured pilot on one workflow takes two to four weeks; a full roll-out four to twelve, depending on integrations.
Is our data safe? What about POPIA?
Every agent ships with POPIA-aligned consent and retention handling, encryption in transit and at rest, role-based access and a full audit log of every message, decision and action.
Will the agent replace our staff?
No — it takes the repetitive part of the work so your team can spend time on the cases that need judgement. Clear hand-off rules decide when a person takes over.
What does it cost?
The consultation is free. You then get a fixed build quote and a monthly operate fee per agent that covers hosting, monitoring, evals and model upgrades, plus an estimate of usage costs such as messaging, calls and AI tokens.
Book a consultation
Tell us which process eats your team's week.
We'll come back within one business day with an honest view of whether an agent can help, and roughly what it would take.